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Promoraq Growth

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All systems nominal +1 (201) 500-7943 support@promoraqgrowth.com

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Privacy Policy

Effective date: January 1, 2025 · Promoraq Growth LLC · 126 Church St, Danville, KY 40422

1. Who We Are

Promoraq Growth ("we", "our", "us") is a performance marketing agency providing digital advertising, campaign management, lead generation, conversion rate optimization (CRO), marketing analytics, and landing page optimization services. Our contact: support@promoraqgrowth.com · +1 (201) 500-7943 · 126 Church St, Danville, KY 40422.

2. Information We Collect

Information you provide: When you contact us, request a proposal, or engage our services, we collect your name, email address, phone number, company name, billing information, and any other details you share.

Usage data: We automatically collect data about how you interact with our website, including IP address, browser type, pages visited, time spent, and referring URLs via cookies and analytics tools.

Campaign data: In the course of providing services, we may access your advertising accounts (Google Ads, Meta Ads, etc.), analytics platforms, and CRM data solely to perform contracted services.

3. How We Use Your Information

We use collected information to: deliver and improve our performance marketing services; communicate about your campaigns, reports, and account status; process payments and manage contracts; send service-related notifications; comply with legal obligations; and analyze website performance to improve user experience.

4. Data Sharing

We do not sell your personal data. We may share data with: trusted service providers (hosting, payment processors, analytics) under strict confidentiality agreements; advertising platforms (Google, Meta, LinkedIn) as required to run your campaigns; legal authorities when required by law.

5. Cookies

We use essential cookies for site functionality, analytics cookies (e.g., Google Analytics) to understand traffic, and marketing cookies to measure campaign performance. You may disable cookies in your browser settings, though some features may be affected.

6. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations — typically 3 years after contract termination. Campaign data may be retained longer for reporting purposes unless you request deletion.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict processing. To exercise these rights, contact us at support@promoraqgrowth.com.

8. Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

10. Contact

Questions about this policy? Contact us: support@promoraqgrowth.com · +1 (201) 500-7943 · 126 Church St, Danville, KY 40422.

Terms of Service

Effective date: January 1, 2025 · Promoraq Growth LLC · 126 Church St, Danville, KY 40422

1. Acceptance of Terms

By engaging Promoraq Growth's services or accessing our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all clients, visitors, and users.

2. Services Provided

Promoraq Growth provides performance marketing services including: digital advertising campaign management (Google Ads, Meta Ads, LinkedIn Ads, and other platforms); lead generation strategy and execution; conversion rate optimization (CRO); marketing analytics and performance reporting; landing page design and optimization; and campaign strategy consulting.

Specific deliverables, timelines, and fees are defined in individual Service Agreements or Statements of Work (SOW) signed between Promoraq Growth and the client.

3. Client Responsibilities

Clients agree to: provide accurate business information and timely access to required accounts and assets; maintain sufficient advertising budget in connected ad accounts; review and approve campaign materials within agreed timelines; comply with all applicable advertising platform policies; and designate a primary point of contact for communications.

4. Fees and Payment

Service fees are outlined in your Service Agreement. Invoices are due within 14 days of issuance unless otherwise agreed. Late payments may incur a 1.5% monthly interest charge. Promoraq Growth reserves the right to pause services for accounts with outstanding balances exceeding 30 days.

Ad spend budgets are separate from service fees and are managed directly through client-owned advertising accounts. Promoraq Growth does not hold client ad spend funds.

5. Intellectual Property

Upon full payment, clients own all creative assets, reports, and campaign materials specifically produced for them. Promoraq Growth retains ownership of proprietary methodologies, templates, tools, and processes used in service delivery. We may reference client work in our portfolio unless you request otherwise in writing.

6. Confidentiality

Both parties agree to keep confidential all non-public business information shared during the engagement. This obligation survives termination of the service agreement for a period of 2 years.

7. Performance Disclaimers

Promoraq Growth applies industry best practices and data-driven strategies to optimize campaign performance. However, we do not guarantee specific results, revenue targets, or return on ad spend (ROAS), as performance depends on market conditions, competition, ad platform algorithms, and client-side factors beyond our control.

8. Limitation of Liability

To the maximum extent permitted by law, Promoraq Growth's total liability for any claim arising from our services shall not exceed the total fees paid by the client in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

Either party may terminate services with 30 days written notice. Clients are responsible for fees incurred up to the termination date. Promoraq Growth may terminate immediately for non-payment, breach of terms, or violation of advertising platform policies.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, USA. Any disputes shall be resolved through binding arbitration in Danville, KY, except where prohibited by law.

11. Contact

support@promoraqgrowth.com · +1 (201) 500-7943 · 126 Church St, Danville, KY 40422.

Refund Policy

Effective date: January 1, 2025 · Promoraq Growth LLC · 126 Church St, Danville, KY 40422

1. Overview

Promoraq Growth is committed to delivering high-quality performance marketing services. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Service Retainer Fees

Monthly retainer fees cover the time, expertise, and resources allocated to your campaigns during that billing period. Because these resources are committed in advance, retainer fees are generally non-refundable once the service period has begun.

If you cancel before the start of a new billing period (with at least 30 days notice per our Terms of Service), no further charges will be applied.

3. Setup and Onboarding Fees

One-time setup, onboarding, and strategy fees are non-refundable once work has commenced, as they represent significant upfront investment of time and expertise in account audits, strategy development, and campaign architecture.

4. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

Service not delivered: If Promoraq Growth fails to deliver agreed services within the contracted timeline due to our own fault, a pro-rated refund for undelivered work may be issued.

Duplicate payment: If you are charged twice for the same service period, the duplicate charge will be refunded in full within 5 business days.

Billing error: If an incorrect amount was charged due to an administrative error, the difference will be refunded promptly upon verification.

5. Ad Spend

Advertising spend paid directly to platforms (Google, Meta, LinkedIn, etc.) is not managed or held by Promoraq Growth. Refunds for ad spend must be requested directly from the respective advertising platform according to their policies. Promoraq Growth is not responsible for ad spend refunds.

6. Refund Request Process

To request a refund, contact us within 14 days of the charge in question at support@promoraqgrowth.com with your account details and reason for the request. We will review and respond within 5 business days. Approved refunds are processed within 10 business days to the original payment method.

7. Disputes

We encourage clients to contact us directly before initiating a chargeback. Chargebacks initiated without prior communication may result in service suspension and additional administrative fees. We are committed to resolving disputes fairly and promptly.

8. Contact

Refund inquiries: support@promoraqgrowth.com · +1 (201) 500-7943 · 126 Church St, Danville, KY 40422.

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